Apple purchases
Apple handles refund requests for purchases billed by Apple. Visit reportaproblem.apple.com, sign in to the Apple Account used to buy, and follow Apple’s refund-request steps. Apple determines eligibility under its policies and applicable law; a request is not a guarantee of approval.
If content stays locked or Restore Purchases fails, contact idl3294@gmail.com so we can investigate. Hue & Me cannot issue an Apple-billed refund directly. Apple’s refund instructions explain pending charges and other cases.
Website payments
For a Hue & Me purchase paid through Stripe on our website, email idl3294@gmail.com. Include the purchase email, order or receipt reference if available, purchase date, and what went wrong. Never send a full card number, password, or sign-in code.
We review website refund requests individually, including duplicate charges, content that was not delivered, and technical problems we cannot resolve. We may ask for information needed to locate the transaction and verify the request. Mandatory consumer rights apply regardless of this policy.
Approved refunds are sent through the payment provider to the original payment method where possible. The provider and your bank determine when the credit appears. Refunded or reversed purchases may lose the associated paid access.
Gifts
The purchaser should contact us about a website gift-payment refund. Include the purchase reference and tell us whether the gift has been claimed. We will check its status and explain what an approved refund means for the recipient’s access. Do not publicly share an unclaimed gift link or another person’s account details.
Test purchases
Apple TestFlight sandbox purchases do not charge money, so those test transactions have no payment to refund. Their temporary test access can expire without removing saved artwork. Use Restore Purchases for help renewing valid test access.
A live website checkout through Stripe is a real payment. Being a TestFlight tester does not make a separate website purchase free.
Account deletion is separate
Deleting your Hue & Me account does not automatically refund a purchase, erase Apple or Stripe’s records, or recall downloaded images. You can ask for purchase help without deleting your account first. Keep your receipt if you delete your account and may need help proving a purchase afterward.
Other participants retain their shared rooms and pictures when you delete your account. Read Account & data and the Privacy Policy for what deletion changes.